سياسة الاستبدال والاسترجاع

Replacement Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within seven days from the date of receiving the product, and he has no right to replace the product after the seven days have passed. To be eligible for a replacement, the product must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the cost of shipping if he wishes to replace the product. In international replacement, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product in the following cases: if the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. If the product consists of video tapes, discs, CDs, or software that has been used. If the product consists of newspapers, magazines, publications, books, or other works. If a defect appears in the product due to poor handling by the consumer. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing products via online software downloads. Return Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him by the store within seven days from the date of receiving the product, and he has no right to do so after the seven days. To be eligible for a return, the product must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before returning it to ensure its safety. The consumer bears the costs of the return process. In the case of international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The customer can claim compensation for damaged products within 5 days of receiving the order. Returns are only for devices, provided they are in their original condition and have not been used, within 5 days from the date of receipt. (Return fee of 29 riyals will be deducted from the refunded amount). Device warranty is valid for two years from the date of receipt with the manufacturer (maintenance for devices within Saudi Arabia only). Malfunctions due to misuse are not covered by the warranty. Devices with manufacturing defects can be returned and replaced within 3 days of receiving the product (no return fee). The consumer is not entitled to return the product in the following cases: if the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. If the product consists of video tapes, discs, CDs, or software that has been used. If the product consists of newspapers, magazines, publications, books, or other works. If a defect appears in the product due to poor handling by the consumer. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing products via online software downloads. We are happy to communicate with you via call or WhatsApp at the number: 0533174777 or send an email to: [email protected]. For faster service, please provide us with the order number, a description of the issue, and photos of the product.